FAQ


I am not sure what I need. How do I figure this out?

Email or call us anytime. We are here to listen to your concerns, and discuss how we can help.

Do you have a long waiting list?

We have no waiting list.

We are committed to giving you the earliest possible appointment.

How long does a session last?

Therapy sessions are offered in 50-minute appointments.

Evaluation sessions vary in length depending on the type of assessment.

I have insurance, can I claim these services?

Each insurance policy is unique.

Contact your insurance provider and inquire whether psychology and speech-language pathology services are reimbursed.

I don't have insurance, can I claim these services?

Keep all receipts and speak with an accountant about submitting them as medical deductions with your income tax return.

Do you have a cancellation policy?

Please call and email to communicate any cancellations as soon as possible.

Exceptions are made for emergency cancellations due to illness or an accident. Schedule conflicts such as a dentist appointment or school outings are not emergencies.

Repeated absences may results in the reallocation of your appointment time.

Cancellation Made…

Cancellation Fee
No Shows or same day cancellations

100%

of scheduled service

24 to 48 hours

prior to appointment

50% of scheduled service
More than 48 hours prior to appointment

No charge

Where are services provided?

Our office is located in Montreal’s West Island and we regularly travel to Laval, the Greater Montreal area, and the South Shore.

Services provided outside of our office have an associated travel fee.

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